At Blu Aesthetics, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please review our return policy below:
1. Returns Eligibility:
- To be eligible for a return, the item must be unused and in its original packaging. Returns must be initiated within 30 days of the purchase date.
2. Return Process:
- To initiate a return, please contact our customer service team at info@blu-aesthetics.com with your order number and reason for the return. Our team will guide you through the return process.
3. Return Shipping:
- Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong item shipped, damaged product).
4. Refund Processing:
- Once we receive the returned item and confirm its eligibility, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method.
5. Exchanges:
- We currently do not offer exchanges. If you wish to exchange an item, please initiate a return for the unwanted item and place a new order for the desired item.
6. Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately with photos of the damaged product. We will arrange for a replacement or refund as appropriate.
By shopping with Blu Aesthetics, you agree to abide by our shipping and return policies outlined above. If you have any questions or need further assistance, please don't hesitate to contact us 845-281-0137.
